ORDER ISSUES

Why hasn't my tracking link been updated?

Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us.

 

What do I do if the shoe I bought hasn't arrived?

Please contact us with your order number. We will make sure it's delivered as soon as possible.

 

How can I edit my order after it has been placed?

Since orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order.

 

How long will it take to deliver my order?

Usually, we deliver orders within 3-7 Business Days across India. Please allow 1 day for your order to process.

Location Estimated Shipping Time
🛫 North India 3-5 Business Days
🛫 South India 5-7 Business Days
🛫 North East 5-8 Business Days
🛫 West India 5-7 Business Days

STILL HAVE ANY QUESTIONS?

+1 (888) 123-4567
Mon-Fri 9:30 am-5:00 pm    

Or reach us via email at help.pinehurst@gmail.com

PRODUCT & STOCK

How do I use a discount code or gift card?

Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.

 

What size shoes should I order?

Please check the size chart on the product page. Use the instruction given to check your size. You can always return/exchange if the size isn't right.

 

Where are your shoes made?

Our products are proudly made in India! All of our products are handcrafted by skilled artisans at world-class manufacturing facilities.


We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity.

 
 

RETURNS AND EXCHANGES

What is your return policy?

You can view our policy here.

 

When can I expect my refund?

Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.